Return & Cancellation Policy – Jubilee Furniture

Return & Cancellation Policy

JUBILEE FURNITURE RETURN & CANCELLATION POLICY


1. ABOUT OUR POLICY

Every Jubilee Furniture professional works tirelessly to ensure you are completely satisfied with your high-end shopping experience. If you do wish to return your order, you may do so in accordance with our Return Policy (“Policy”) and the information set forth herein. Customers are responsible for the entire return process (“Return Process”), which include the steps, procedures, and applicable fees in accordance with this Policy. Orders that arrive at our Las Vegas, Nevada, warehouse with any damaged or missing (misplaced) items will incur an additional fee or charge, which will be deducted directly from the refund amount. Orders with open claims (i.e., orders with existing damage during delivery that result in a claim) are subject to extra charges for any additional issues caused at any point during this Return Process. If any item is returned in a condition other than its original, unused state, charges will be applied. This includes, but is not limited to, items with rips, tears, marks, scuffs, scratches, holes, dents, cracks, chips, stains, and/or odors. Refunds will only be issued following a complete inspection of each item at our warehouse, and customers will receive their refund, LESS the applicable fees during the Return Process.

2. POLICY DETAILS


A. Key Points

  • Returns for special, online, and in-stock orders (excluding orders from our showroom) will be accepted up to thirty (30) calendar days from the order delivery date.
  • The return timeline commences on the date customers receive their orders.
  • In addition to any (return) shipping, restocking, and/or other fees, a 35% restocking fee of the total purchase price will be applied to all orders for unauthorized returns or refused shipments (including drop-ship orders).*
  • Return items must be packaged using the original or similar packaging materials. A repackaging fee of $200 may apply for inadequately packaged returns
  • A refund will be issued to the payment method used at the time of purchase
  • Special orders cannot be exchanged.
  • As-is products (floor/display and clearance/"Final Sale" items) and individual pieces of an order (chaises, chairs, coffee tables, etc.) cannot be returned or exchanged.
  • All orders cannot be canceled after 24 hours from the time of initial payment.

*An unauthorized return consists of a returned order that does need meet ALL listed criteria in Section 3 (‘Return Steps’) of this Policy.

B. Special (Custom-made) & In-stock/Online Order Return Chart

Refunds for returned items are contingent upon the time frame and condition in which an order is returned. (Please see chart below for more information.)

Return Timeline (Calendar Days) Return Is Possible? Applicable Fees

Day 1 - 5

Yes Return Costs

Day 6 - 30

Yes

35% Restocking Fee + Return Costs

After 30 Days No N/A


C. Showroom (Local) Order Returns and Exchanges

Please check the terms and conditions provide to you at the time of purchase. Any inquiries about returns, exchanges, or other matters on showroom purchases MUST be addressed to and directly handled by a showroom representative.

3. RETURN & REFUND PROCESS


A. Return Steps

NOTE: All returns MUST be confirmed via email in order to proceed to Step 2.

B. Refund Process

Once we receive a returned order, our warehouse team will carefully inspect the packaging and contents. After inspection, if the item is not in its original condition the customer received in, an applicable fee may apply. Upon completion of this Return Process, we will issue a refund, less the applicable costs as per the terms of this Policy. The general inspection and refund process time frame is normally 3–5 business days from the date a returned order arrives at our warehouse, but this is subject to change due to various factors. For more information on the status of your return, contact us directly.

4. Cancellations


A. Restrictions

All orders may be canceled free of charge within 24 hours from the time of initial payment.  

After 24 hours, all orders will enter processing and can no longer be canceled, regardless of order type, production status, or shipping updates.  

A cancellation is an irreversible process and will result in the immediate removal of all items from the order.

B. CANCELLATION TIMELINE

Timeline (from date of initial payment) Charge (% of Total Sales Price)

Within 24 Hours    

Complimentary Cancellation

After 24 Hours     Not eligible for cancellation

5. SHIPPING & DELIVERY CONDITIONS

Jubilee Furniture is not responsible for delivery delays caused by any of the following factors, and refunds will not be issued due to these circumstances:

  • Manufacturer scheduling conflicts
  • Limited material availability
  • Severe weather conditions
  • Port or road traffic congestion
  • Customs clearance delays
  • High-volume shipment demands
  • Holiday closures
  • Carrier communication issues
  • Any force majeure events beyond Jubilee Furniture’s control

6. PRICE MATCH POLICY 


See our Terms and Conditions for details.

7. ONLINE & IN-STORE CREDIT


Credit may be offered to a customer in lieu of a monetary refund. If a customer makes a purchase on an item that exceeds the amount of the issued credit, the difference can be covered by credit card or ACH transfer.

 

For further questions related to this Policy, contact us at (702) 413-1253.

 

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